Transforming Customer Service

The New Generation of Live Chat

 

When customers use webchat

• 85% are made to wait
• 67% give up
• 1 in 3 will walk away after a bad experience and never come back*

A professional and consistent managed chat service on your website will help you convert prospects and visitors into qualified leads.

Live chat software is something you’ll have noticed when you visit sites around the web, but often when you use the chat box, you have to wait a long time for a response. If someone does answer they are not able to deal with your questions anyway.

Why? There are two simple reasons.

1. It’s claimed that chatbots can automatically answer 50% of customer queries. That means they fail 50% of the time.
2. Even the best-trained human operators can struggle to find all the answers as quickly as a caller expects them.

AI alone is not the solution. Humans alone are not the solution.

But get them working together and you have a revolutionary new way of ensuring customer satisfaction. Ansacom offers a live chat service that combines the knowledge database of AI with the operational intelligence and flexibility of human call handlers.

We take time to understand your business and train your dedicated handlers to the standards you’d expect from your own employees.

We design the chat-box itself in your corporate colours, then we operate it with our cutting-edge managed hybrid chat service.  Our call-handlers have a massive knowledge base at their disposal which they access and control via AI to deal thoroughly, effectively and, most importantly, quickly with every enquiry.  Our team is trained skilfully to bring the conversation to a close and take the visitor’s details. We then send you an entire transcript of the chat, so you can follow up and convert it to a sale.

 

Ansacom is already recognised as a leading answering and telemarketing service in the UK. Our team has been answering calls on behalf of our clients for almost 20 years, and we understand that great customer service is key to success.

Our live managed chat service is perfect for any website and is much loved by our telecom clients.

Contact us today.  Email sales@ansacom.co.uk.  Call 01892 616322.

*Sources: Forrester and PwC