4 tips for answering business calls the right way
Answering the phone is easy, right? It’s not always as simple as it seems. Unfortunately many people who answer calls in a business setting can end up giving off the […]
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Four Ways to Save your Business Time
One thing that every business could do more with is time. Time gives your staff the opportunity to be more productive, get on with their job and push for more […]
Read MoreHow a Small Business Can Benefit from Call Handling Services
Businesses of all sizes make use of professional call handling – and small companies have a lot to gain from the range of services available. Whether you’re a start-up that’s […]
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How to deal with customers complaints
Customer complaints are inevitable fact of business life for every company in every industry. A huge part of offering great customer service is how you respond to those complaints. Even […]
Read MoreWhy Your Sales Script is Important
Working in sales can be one of the hardest jobs at any company; after all, you’re trying to convince people to part with their money. But the fact that is […]
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Three things you can do to help retain customers
Perhaps it’s natural that most businesses will put more time, money and effort into acquiring new customers than retaining their current ones. Of course it’s true that if a company […]
Read MoreCommon myths about telephone answering services
Call answering services can be hugely effective and valuable for businesses of all sizes. But many companies have never considered using this service due to misconceptions over what is it […]
Read More4 tips for more effective cold calls
Some people dread the idea of cold calling, but you don’t need to fear it. Just as with any kind of marketing activity, your cold calls will have a far […]
Read MoreSix tips for a successful sales call
Many people worry about making sales calls, even if the customer you’re ringing has already expressed an interest in your product. This is true for many small businesses where staff […]
Read MoreFour reasons to offer 24/7 customer service
It’s amazing how many businesses go the extra mile to provide outstanding customer service to their clients…until 5pm. Many companies still have the policy in place that means that their […]
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