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Call yourself: how to test your customer services

Have you ever tried to call your own business? It is not something that many managers or business owners ever attempt, but it can be quite enlightening in terms of […]

Three ways to make your business more productive

Every business would love to have more productive staff. Fortunately this is something that almost any company can achieve if it uses the right strategy and tools. Here are three […]

How to cover your business for summer holidays

Summer brings a challenge to any business because it is a popular time for staff to take annual leave. Whether they are jetting off to relax in the sunshine or […]

The easy way to extend your opening hours

If your business currently only works standard office hours you could be missing a real opportunity. The vast majority of small and medium sized businesses only work between the hours […]

Four ways to make your business seem larger while your grow

Having a small business can often be an advantage in terms of keeping costs low and creating a relaxed working atmosphere, but there also times when winning customers and impressing […]

Three vital features of a fantastic sales script

If you are going to making sales calls to businesses and prospective clients, the first thing that you need is an effective sales script. The right script can make the […]

Four things your business should outsource

Outsourcing often has a bad name because it’s considered to be something a business does to try to reduce costs. But outsourcing is actually a fantastic way to improve productivity, […]

How to deal with angry customers on the phone

Angry customers are something that no-one likes to deal with. It can be very frustrating and disheartening to have a customer shouting down the phone at you. But this is […]

4 tips for answering business calls the right way

Answering the phone is easy, right? It’s not always as simple as it seems. Unfortunately many people who answer calls in a business setting can end up giving off the […]

Four Ways to Save your Business Time

One thing that every business could do more with is time. Time gives your staff the opportunity to be more productive, get on with their job and push for more […]