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How a Small Business Can Benefit from Call Handling Services

Businesses of all sizes make use of professional call handling – and small companies have a lot to gain from the range of services available. Whether you’re a start-up that’s […]

How to deal with customers complaints

Customer complaints are inevitable fact of business life for every company in every industry. A huge part of offering great customer service is how you respond to those complaints. Even […]

Why Your Sales Script is Important

Working in sales can be one of the hardest jobs at any company; after all, you’re trying to convince people to part with their money. But the fact that is […]

Three things you can do to help retain customers

Perhaps it’s natural that most businesses will put more time, money and effort into acquiring new customers than retaining their current ones. Of course it’s true that if a company […]

Common myths about telephone answering services

Call answering services can be hugely effective and valuable for businesses of all sizes. But many companies have never considered using this service due to misconceptions over what is it […]

4 tips for more effective cold calls

Some people dread the idea of cold calling, but you don’t need to fear it. Just as with any kind of marketing activity, your cold calls will have a far […]

Six tips for a successful sales call

Many people worry about making sales calls, even if the customer you’re ringing has already expressed an interest in your product. This is true for many small businesses where staff […]